Pdf drop for non payment questions and answers

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Author: Tracey Hickey
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Page 1 of 4
-- Drop for Non-Payment --
Questions and Answers
Question: I have an active BOG fee waiver for the current semester and I still owe
more than $10.00 will my classes be dropped?
Answer: No, if you are a California resident and have an active BOG fee waiver for the
current semester your classes will not be dropped.
Question: If I haven't turned my BOG fee waiver application in yet but I
know I'm qualified for a BOG fee waiver and I'm a California resident, will my
classes be dropped?
Answer: Yes, your classes will be dropped unless you have an active BOG fee waiver
on file for the semester you are registering for and a California resident.
Question: How do I apply for a BOG fee waiver?
Answer: You can retrieve the BOG fee waiver online from the Columbia Financial Aid
page.
Question: How long do I have to make payment before my classes are dropped?
Answer: You have 10 days to make payment in full. If you do not have a zero balance
on your account by the end of the 10th day those classes added over 10 days ago will
be dropped. Partial payments will not save your classes.
Question: Is there any way to save my classes from being dropped if I don't make
payment in full?
Answer: No, payment must be made in full to save your classes. The exceptions are: If
you are a California resident and have an active BOG fee waiver for the current
semester or a sponsor has paid or been invoiced for your class fees. It is the student's
responsibility to make sure the sponsor has provided the proper authorization to MJC's
Business Services Office or Columbia's Business Services Office. For additional
information or exceptions, contact the Dean of Student Services at (209) 588-5132.
hickeyt\Documents\Website\Non-payment Drops Q & As.doc
Page 2 of 4
Question: My classes were dropped for non-payment how can I register again?
Answer: As long as you don't owe any fees, you are past your registration date, and the
classes haven't filled you may re-register for your classes.
Question: My classes were dropped for non-payment and I owe $30 for a parking
permit which is preventing me from re-registering for classes. Who can assist me
with this?
Answer: If you add optional fees when registering these will not clear out when your
classes are dropped. You must contact the Business Services Office at your college to
have these fees cleared prior to re-registering. MJC Business Services 575-6828 or
Columbia Business Services at 588-5114.
Question: How do I avoid having my classes dropped?
Answer: You must have a zero balance at the end of the 10th day to save those
classes from being dropped. To verify your daily balance, login to connectColumbia,
and check your connectColumbia Account Summary. The system works by looking at
all classes added for the day so make sure you pay for all classes added within the
same day. This means by the 10th day you need to have a zero dollar balance.
Question: What should I do if a Sponsor is paying my fees?
Answer: It is the student's responsibility to make sure the sponsor has provided the
proper authorization to MJC's Business Services Office or Columbia's Business
Services Office.
Question: How do I apply for a refund?
Answer: Students have the option of leaving the credit on their account for up to two (2)
years. This credit can be used for future registration or apply for a refund here.
Question: What if I have a credit on my account?
Answer: Students have the option of leaving the credit on their account for up to two (2)
years. This credit can be used for future registration or apply for a refund here.
hickeyt\Documents\Website\Non-payment Drops Q & As.doc
Page 3 of 4
Question: Will my classes be dropped if I do not pay for my health benefit,
student representative fee . . . etc, before 10 days?
Answer: Yes, your classes will be dropped if payment is not made in full. The
exceptions are: If you have an active BOG fee waiver and are a California resident for
the current semester or a sponsor has paid or been invoiced for your class fees.
Question: Is there a payment plan available?
Answer: No, payment plans are not available at this time.
Question: How can I drop a class I registered for if I owe fees and my account
has been frozen?
Answer: You have two options if your account is frozen due to nonpayment: Make
payment on connectColumbia and then drop your class(es) or if you are trying to drop a
class(es) within the refund period, you may come in person to the Columbia College
Business Office and they can assist you with the drop.
Question: I added my classes and there is less than 10 days prior to the
semester beginning. Will you still drop my classes if I don't pay?
Answer: No, the college will not drop students from class(es) that have already begun.
Students are responsible for either paying their fees or dropping these class(es).
Question: Will the classes I have added with an add card be dropped for
nonpayment?
Answer: No, classes added with add cards will not be dropped by the college; it is the
student's responsibility to either pay for the class or drop within the refund date.
Question: What if I mail in my payment and the college is closed for winter
break?
Answer: Any checks received by the college in December when the college is closed
for break, will not be applied to any accounts until we re-open after the holiday break.
Drop for non-payment will still be in effect. To avoid being dropped from classes, you
may pay online through connectColumbia or make sure the college has received your
payment prior to its closing for the winter break.
hickeyt\Documents\Website\Non-payment Drops Q & As.doc
Page 4 of 4
Question: Will my short term/late start class be dropped for non-payment after
the semester begins?
Answer: Yes, the same rules apply as with my full-term classes. You must have a zero
balance at the end of the day within 10 days of registering for your class(es) to avoid
being dropped.
Question: Do I have 10 calendar days or working days to make payment?
Answer: You have 10 calendar days. Example: If you register on the 1st you have until
the end of the 10th calendar day to have a zero balance over night or you will be
dropped on the 11th.
hickeyt\Documents\Website\Non-payment Drops Q & As.doc

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